South Sound 911 hiring Data Dispatcher in Tacoma, WA | LinkedIn (2024)

Summary

• In order to begin the WAITLIST application process for this position, you must first register with Public Safety Testing (PST) and apply for the position at the following link; https://www.publicsafetytesting.com/departments/south-sound-911/records-data-dispatch-records-specialist. Once registered, complete your Personal History Statement (PHS) and select the South Sound 911 Data Dispatch position. Complete your PHS by the deadline specified in the South Sound 911 online information listed on the PST website. After submission of your PHS, you will be contacted by South Sound 911 for next steps.***

As part of South Sound 911 Communications, and under the direction of the Telecommunications Supervisor, this position performs technical, complex and specialized support work in the Communications Center communicating with law enforcement and other agencies to obtain and provide information. This position requires ongoing multitasking ability, and use of discretion and judgment. This position is supervised by the Telecommunications Supervisor and has no direct supervisory responsibilities.

Essential FunctionsProvide information and assistance to law enforcement officers and other authorized agencies, operate police data radio channel and telephone with accuracy and speed to provide information to field officers, detectives and other agencies.

Process record checks on pawned or stolen property, vehicles, and persons in accordance with established procedures; confirm and locate warrants; obtain and provide information as required to law enforcement and other appropriate agencies.

Obtain follow-up information for law enforcement by computer and telephone to verify, confirm and validate warrants and other information with special regard to caution indicators for officer safety.

Process impound requests for accident and vehicle impound scenes and contact citizens upon the request of officer. Query, enter, modify and clear criminal justice information in local, state, and national databases, to include stolen vehicles, firearms, boats, articles and missing persons. Quality check and second check ACCESS entries as required.

Provide training and orientation to new employees; assist coworkers as necessary when available; work in a team environment. Attend meetings or training during shift or on overtime as directed.

Operate a variety of communication equipment such as personal computer, Computer Aided Dispatch (CAD) software, telephone system, radio system, and playback recorder.

QualificationsGraduation from high school or equivalent. Two years of experience involving considerable public contact and multi-tasking.

Supplemental Information

Fluent use of the English language

Understand and follow written and verbal instructions.

Understand and interpret complex rules and procedures.

Read, interpret, explain, apply and follow applicable laws, ordinances, codes, regulations, policies and procedures.

Work appropriately with confidential material and information.

Work with speed and accuracy.

Follow safety rules and regulations.

Proficient with standard suite of Microsoft Office software and database applications, fax machine, and phone system.

Exercise a high degree of independent judgment in problem solving and decision-making.

Communicate efficiently and effectively both orally and in writing using tact, patience and courtesy.

Maintain cooperative and effective working relationships with others.

Analyze situations quickly and adopt an effective course of action.

Organize work with many interruptions and multiple tasks to meet schedules and timelines.

Maintain regular and predictable attendance.

Perform limited clerical duties such as filing, duplications and typing.

Record-keeping, document retention, report preparation and basic research methods and techniques.

Provide training and orientation to employees.

South Sound 911 offers a wide range of employee benefits. Read more about these benefits here.